PRESTIGE MOBILITY GROUP
TENNESSEE RENTAL TERMS & CONDITIONS - VERSION 3
Effective Date: August 25, 2026
These Rental Terms & Conditions ("Terms") govern self-drive vehicle rentals provided by Prestige Mobility Group ("PMG," "Company," "we," "us," or "our"). By submitting a reservation, completing checkout, electronically accepting these Terms, making payment, or taking possession of a PMG vehicle, the person identified as the renter ("Renter") agrees to these Terms, together with the reservation confirmation, applicable cancellation policy, vehicle-specific instructions, checkout/return documentation, the PMG Self-Drive Vehicle Rental Agreement, and any applicable platform or protection-plan documents.
TENNESSEE GPS / TELEMATICS CONSENT
Renter expressly consents to the presence, activation, and lawful use of any manufacturer-installed or aftermarket GPS, telematics, diagnostic, anti-theft, or fleet-management technology in the vehicle during the Rental Period. PMG may use such technology for legitimate fleet management, maintenance, safety, theft prevention, roadside assistance, claims investigation, enforcement of geographic restrictions, and lawful vehicle recovery. This consent is intended to satisfy Tennessee law to the extent consent is required. See Tenn. Code Ann. § 39-13-606.
TENNESSEE INSURANCE / COLLISION DAMAGE WAIVER NOTICE
If insurance coverage or a collision damage waiver is offered for sale in connection with a rental, the Renter may already have coverage under a personal motor vehicle insurance policy. If such coverage exists and is confirmed, the Renter may require the rental car company to submit a covered claim to the Renter's personal insurer as the Renter's agent. PMG will not represent that it will refuse to present or negotiate a claim with the Renter's insurer. See Tenn. Code Ann. § 56-7-1110.
1. Eligibility and Approved Drivers
Renters must be at least 25 years old and possess a current, valid driver's license for the entire rental period. Only the Renter and additional drivers approved in advance by PMG and, when applicable, by the reservation platform may operate the vehicle.
2. Security Deposits
Unless stated otherwise:
Standard vehicles: $300
Mercedes-Benz vehicles: $500
The deposit may be applied to amounts properly due, including unpaid rental charges, excess mileage, fuel, late charges, cleaning/remediation, tolls, citations, towing, recovery, missing equipment, and damage. The deposit does not cap the Renter's responsibility.
3. Rental Period and Return
The vehicle may not be accessed before the authorized start time unless PMG gives written approval. It must be returned to the designated location by the date and time shown in the reservation.
A 30-minute grace period applies. After that, a $50 per hour or portion thereof late-return charge may apply.
Extensions require prior PMG approval and are subject to availability.
4. Mileage
Rentals include 200 miles per rental day unless stated otherwise.
Additional mileage is charged at 1% of the vehicle's applicable daily rental rate per additional mile.
5. Fuel and Refueling
Mercedes-Benz Sprinter: DIESEL FUEL ONLY.
Other Mercedes-Benz vehicles, including the S550: 93-octane premium unleaded gasoline unless PMG gives different written instructions.
Fuel receipts must be retained and provided for the Sprinter and S550 as instructed.
If PMG must refuel a vehicle, the Renter may be charged the market cost of fuel plus a $10 service fee.
Incorrect fueling may result in responsibility for towing, draining, diagnostics, repairs, loss of use, and resulting damage where permitted by law.
6. Smoking, Vaping, Pets and Cleaning
Smoking and vaping are prohibited. Evidence may result in a $150 remediation charge plus additional documented costs where permitted.
Pets are not permitted. An unauthorized pet may result in a minimum $300 remediation charge plus additional documented animal-related cleaning or damage costs. Qualified service animals remain subject to applicable law.
Extraordinary cleaning may result in a $200 excessive-cleaning charge.
7. Geographic Restrictions
PMG vehicles may be operated within the United States only and may not enter Mexico or Canada without prior written authorization.
8. Safe Operation and Vehicle Security
The Renter must comply with traffic, parking, impaired-driving, distracted-driving, seat-belt, and child-restraint laws. Every occupant must use an available seat belt.
The vehicle may not be left unlocked, running unattended, or with keys/key fobs unsecured except when specifically instructed by PMG for an approved pickup or return procedure.
9. Prohibited Use
The vehicle may not be used by an unauthorized or unlicensed driver; for racing, reckless driving, off-road use, unauthorized towing, illegal activity, or transportation of illegal/hazardous materials; outside the authorized geographic area; for re-rental/subleasing; or for rideshare, delivery-for-hire, passenger-for-hire, CDL-required, or other commercial operation without prior written PMG authorization.
10. Mandatory Checkout and Return Documentation
The Renter must complete PMG's required checkout and return process, including photographs when requested. Visible pre-existing damage must be reported before departure.
11. Mechanical Safety
Warning lights, tire issues, overheating, unusual noises, and other material mechanical concerns must be reported promptly. The vehicle must not be knowingly operated when continued operation could create an unsafe condition or additional damage.
12. Damage, Loss and Theft Responsibility
To the fullest extent permitted by law, the Renter is financially responsible for physical damage to, loss of, or theft of the vehicle occurring during the rental period, including damage occurring regardless of fault, subject to applicable insurance/protection coverage and its exclusions, limits, deductibles, and eligibility requirements.
Recoverable amounts may include repair costs, towing, storage, recovery, missing equipment, reasonable claim administration, loss of use where legally recoverable, and diminished value where legally recoverable.
13. Insurance, Protection Plans and Priority
Certain reservations may include or offer insurance, liability coverage, or a protection product administered by a third party or reservation platform. Coverage, limits, deductibles, exclusions, eligibility, and claim decisions are governed by the applicable policy or protection-plan documents.
PMG does not guarantee coverage for any particular loss.
The priority of available coverage is determined by applicable policy terms and Tennessee law, including Tenn. Code Ann. § 56-7-1101.
14. Accidents and Incident Reporting
Accidents, vandalism, injuries, significant damage, or material incidents must be reported to PMG immediately or as soon as safely possible. A written statement and reasonably requested documentation must be provided within 24 hours unless circumstances make that impossible.
The Renter must cooperate with PMG, law enforcement when appropriate, insurers, protection-plan administrators, and claims personnel.
15. Missing or Stolen Vehicle
A missing or suspected stolen vehicle must be reported immediately to PMG and law enforcement, and no later than 12 hours after discovery unless circumstances make that impossible. All available keys/key fobs must be returned and the Renter must cooperate fully with the investigation.
16. Vehicle Recovery
Where permitted by law, PMG may recover a vehicle that is not returned as agreed, is abandoned, illegally parked, operated by an unauthorized driver, taken outside the permitted area, used in a prohibited manner, or otherwise subject to a material breach. Reasonable recovery-related costs may be charged where permitted by law.
17. GPS, Telematics and Vehicle Data
The Renter expressly consents to the lawful use of manufacturer-installed or aftermarket GPS, telematics, diagnostic, anti-theft, or fleet-management technology. Depending on the system, data may include location, mileage, fuel level, driving-event information, tire pressure, diagnostics, battery status, and other vehicle information.
PMG may use data for legitimate fleet management, maintenance, safety, theft prevention, roadside assistance, claims investigation, compliance, geographic restriction enforcement, and lawful recovery. Nothing authorizes tracking or use prohibited by law. See Tenn. Code Ann. § 39-13-606.
18. Keys, Equipment and Personal Property
Keys, key fobs, accessories, documents, and supplied equipment must be returned. Loss or damage may result in reasonable replacement, programming, towing, or related charges. Renters are responsible for removing personal belongings.
19. Tolls, Parking, Citations and Impound
The Renter is responsible for tolls, parking charges, traffic citations, camera violations, impound charges, and similar assessments attributable to the rental period.
20. Payment Authorization, Chargebacks and Collections
The Renter authorizes PMG and its payment/reservation processor to charge the payment method associated with the reservation for amounts properly due.
The Renter agrees to first contact PMG regarding a disputed charge and provide a reasonable opportunity to review supporting records before initiating a chargeback, without waiving any non-waivable rights.
If PMG must use a collection agency or legal counsel to collect an amount validly due because of breach or nonpayment, the Renter agrees, where permitted by law, to pay reasonable collection costs and reasonable attorneys' fees actually incurred, together with court costs and other recoverable expenses.
21. Cancellation, No-Show and Early Return
Cancellation and refund eligibility are governed by the policy displayed and accepted at booking. No refund or credit is due solely because a Renter voluntarily returns early, uses fewer miles, or chooses not to use part of the reserved rental period, unless required by applicable policy or law.
22. Communications
PMG and its service providers may use reservation contact information for transactional, safety, claims, payment, recovery, and other non-marketing operational communications, subject to applicable law.
23. Indemnification
To the fullest extent permitted by law, the Renter agrees to indemnify and hold PMG and its owners, employees, and authorized agents harmless from third-party claims, liabilities, losses, damages, and reasonable costs arising from the Renter's or an Approved Driver's unlawful, negligent, reckless, unauthorized, or prohibited use of the vehicle, except to the extent caused by PMG's own negligence, willful misconduct, or obligations that cannot legally be waived.
24. Limitation of Liability
To the fullest extent permitted by law, PMG is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from a rental, including lost profits, lost business opportunity, or loss of personal property, except where prohibited by law.
25. Tennessee Consumer Rights
Nothing in these Terms limits or waives any right or remedy that cannot lawfully be waived under the Tennessee Consumer Protection Act of 1977 or other applicable Tennessee consumer law.
These Terms do not require another state's law or an out-of-state forum for a claim where Tennessee law prohibits such a restriction. See Tenn. Code Ann. § 47-18-113.
26. Disputes, Tennessee Law and Venue
Before filing a lawsuit, the parties agree to make a good-faith effort to resolve a dispute informally through written notice describing the dispute and requested resolution.
These Terms are governed by applicable federal law and the laws of the State of Tennessee.
Except where applicable law provides otherwise, a judicial proceeding arising from these Terms shall be brought in a court of competent jurisdiction in Tennessee, and any venue restriction applies only to the extent lawful.
These Terms do not impose mandatory arbitration or a class-action waiver.
27. Platform-Specific Terms
If a reservation is made through Outdoorsy, Wheelbase, or another third-party platform, applicable platform terms and protection-plan or insurance documents may also apply.
For direct conflicts concerning platform-administered payments, protection plans, insurance benefits, or platform-required procedures, the applicable platform or policy document controls that specific matter.
28. No Waiver, Severability and Entire Agreement
PMG's failure to immediately enforce a provision is not a waiver. If a provision is invalid or unenforceable, the remaining provisions continue to the fullest extent permitted by law.
These Terms, the reservation confirmation, PMG Self-Drive Vehicle Rental Agreement, checkout/return documentation, vehicle-specific instructions, accepted policies, and applicable platform/protection-plan documents constitute the agreement governing the rental.
CUSTOMER ACKNOWLEDGMENT AND EXPRESS GPS/TELEMATICS CONSENT
By checking the acceptance box during checkout, submitting payment, completing the reservation, electronically accepting these Terms, and/or taking possession of a PMG vehicle, the Renter acknowledges having had an opportunity to review and agrees to these Terms and expressly consents to the GPS/telematics provisions described above.
Prestige Mobility Group